• I don't see the player.
• The player opens, but all controls are frozen.
• The player opens, but I don’t see any video.
• The player opens, but I don’t hear any audio.
• Why do video clips sometimes stop or pause (stutter)?
• The video is stuck buffering or stuck loading.
• What are the minimum computer requirements to watch video?

“I don’t see the player.”

Do you have Macromedia Flash installed?

Macromedia Flash must be installed in order to view videos on this Flash video player. Go to http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash to get the Flash player

Are you using a supported browser?

Please check against the minimum computer requirements.

“The player opens, but all controls are frozen.”

Your Flash player installation may be corrupted.

Please uninstall the Flash player from your computer.
Once the Flash player is removed, re-install the Flash player.

“The player opens, but I don’t see any video.”

The player does not automatically play content by default. You must choose a video to watch.

You may not be on a supported platform.

Please check against the minimum computer requirements.

Your browser security settings may prevent the player from showing.

In rare instances, your browser’s security may be set higher than the default settings shipping with the browser. This situation generally happens only in corporate environments where your IT department has set up your browser with very stringent security parameters.

You may not have the Flash player installed.

You may need to clear your browser cache.

Your Internet connection may not be fast enough.

Test your current Internet connection speed
You must have a Broadband Internet connection with at least 768kbps of free download speed.

“The player opens, but I don’t hear any audio.”

Check that your speakers are on.

Check that your volume is not muted.

“Why do video clips sometimes stop or pause (stutter)?”

Your Internet connection may not be fast enough.

Test your current Internet connection speed

Your computer may not be fast enough.

Please check against the minimum computer requirements.
Shut down all other applications or restart the computer if you are still having problems. Spyware can contribute to poor system performance.

“The video is stuck buffering or stuck loading.”

Your Internet connection is not fast enough or too many people are sharing the same connection.

Test your current Internet connection speed

“What are the minimum computer requirements to watch video?”